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Centralized WhatsApp Inbox
Manage all customer conversations from a single WhatsApp console. Teams can view, respond to, and organize chats without switching between multiple platforms.
Know more
Preparing your workspace
Preparing your workspace
Built for WhatsApp Cloud API
Official Cloud API inbox, campaigns, bots and billing for every company on your platform.
Cloud API
Product
Inbox, campaigns, bots and billing in one multi-tenant SaaS.
01
Manage all customer conversations from a single WhatsApp console. Teams can view, respond to, and organize chats without switching between multiple platforms.
Know more02
Access customer details, previous conversations, contact information, notes, and interaction history directly from the chat screen.
Know more03
Capture and manage leads from WhatsApp, assign them to sales representatives, and track their progress through different stages of the sales funnel.
Know more04
Automatically or manually assign conversations to the right team member based on department, agent availability, customer type, or business rules.
Know more05
Use automated WhatsApp chatbots to answer FAQs, collect customer information, qualify leads, and handle routine queries 24/7.
Know more06
Create and manage approved WhatsApp message templates for notifications, follow-ups, offers, reminders, and customer updates.
Know more07
Create targeted WhatsApp campaigns for promotions, announcements, product updates, and customer engagement while tracking campaign performance.
Know more08
Add tags to conversations and customers based on interests, lead status, purchase stage, priority, or other business criteria.
Know more09
Track important metrics such as response time, conversation volume, agent performance, lead conversion, campaign results, and customer engagement.
Know moreThe workspace
These are live screens from Wappnex — the same Cloud API inbox, campaigns and bots your team will use after they connect WhatsApp.
Live on WhatsApp
Scan the code or tap the button to open WhatsApp and message +91 63904 20225. The workspace replies from the official Cloud API.
Scan to open WhatsApp
On the move
Agents can pick up assigned conversations from a phone without handing around a SIM or a personal WhatsApp.
Integrations
Wappnex talks to Slack, Telegram, Discord, Google Sheets and any HTTPS webhook — tools that are free to connect. There is no paid 1,000-app catalogue.
Add up to three links in the owner, staff and client side menu — docs, CRM, or any https page.
Add a click-to-chat button to any website, landing page or blog. Copy and paste two lines of code.
POST JSON to any HTTPS URL. Use this with self-hosted n8n, Google Apps Script, or your own API.
Paste a Slack incoming webhook URL from a free Slack workspace. New WhatsApp messages post to the channel.
Create a bot with @BotFather (free), then paste the token and the chat ID of the group or person who should receive alerts.
Channel settings → Integrations → Webhooks. Discord webhooks are free on every server.
Deploy a free Google Apps Script web app that appends rows, then paste its URL. No Google Workspace licence is required.
A signed URL so n8n, Apps Script or your CRM can create contacts and send WhatsApp texts — still free, still yours.
What people are saying about us
Teams use Wappnex when WhatsApp has to behave like a product: one inbox, official Cloud API, and a workspace the company can own.
“We moved off shared phones and into a proper Cloud API inbox. Agents finally see the whole thread, and campaigns no longer live in a spreadsheet.”
“The difference is operational, not cosmetic. Templates, assignment and billing sit in one workspace, so WhatsApp is a channel we can actually run.”
“We host several client companies without mixing data. Owners get their inbox; we keep platform control. That is what we needed from an official stack.”
“First-response bots take the repetitive questions. The moment a customer needs a person, the handoff arrives with context. Queue time dropped immediately.”
“Approved templates, delivery visibility and a team inbox in one product. We stopped stitching five tools together every campaign cycle.”
“Setup was Cloud API, not a grey-market gateway. Finance and IT signed off because the channel is official and the workspace is auditable.”
“We moved off shared phones and into a proper Cloud API inbox. Agents finally see the whole thread, and campaigns no longer live in a spreadsheet.”
“The difference is operational, not cosmetic. Templates, assignment and billing sit in one workspace, so WhatsApp is a channel we can actually run.”
“We host several client companies without mixing data. Owners get their inbox; we keep platform control. That is what we needed from an official stack.”
“First-response bots take the repetitive questions. The moment a customer needs a person, the handoff arrives with context. Queue time dropped immediately.”
“Approved templates, delivery visibility and a team inbox in one product. We stopped stitching five tools together every campaign cycle.”
“Setup was Cloud API, not a grey-market gateway. Finance and IT signed off because the channel is official and the workspace is auditable.”
Our Subscription Plans
Choose a term, then a plan. Limits for messages, campaigns and contacts are listed on every card. Setup charges appear in small type.
Billing term
A free starter plan for small businesses to manage essential WhatsApp conversations and explore CRM features.
₹2,277.15 for 3 months
Setup charge ₹0.00
No contract. Cancel anytime.
A complete WhatsApp CRM plan for growing businesses that need automation, team collaboration, campaigns, and advanced customer management.
₹2,847.15 for 3 months
Setup charge ₹0.00
No contract. Cancel anytime.
An advanced WhatsApp CRM solution for businesses with high-volume conversations, large customer databases, automation, campaigns, and multiple agents.
₹7,122.15 for 3 months
Setup charge ₹0.00
No contract. Cancel anytime.
Here are some of the most common frequently asked questions
Yes. Messaging runs on Meta’s WhatsApp Business Cloud API. That is required for a durable, compliant operation — not WhatsApp Web scraping or unofficial gateways.
No. End customers message the business on WhatsApp. Wappnex is the workspace your company uses to answer, campaign and automate.
Yes. The platform is multi-tenant. Super admins operate the SaaS; each company owner runs an isolated workspace with their own staff and numbers.
Slack, Telegram, Discord, Google Sheets (via a free Apps Script) and a signed HTTPS webhook. Those connections are free. Paid catalogues such as Zapier are not bundled — you can still point our webhook at a Zapier catch hook if you already pay for Zapier.
Open a workspace, connect Cloud API, invite agents and run a trial. If volume or company count is unusual, talk to sales for a written quote.
Product answers, inquiries and support tickets
Add this workspace to your home screen for a faster, app-like experience.
On iPhone or iPad, tap Share, then Add to Home Screen.
